DelTechSol Solutions
DelTechSol has invested strategic time and capital into developing 5-Star Delivery Solutions for chain businesses that are ready to expand their marketplace, win additional market-share and build their bottom line.
Our delivery solutions answer the toughest questions you may ask;
How much does it cost?
Who does the work?
DelTechSol keeps your costs to a bare minimum and does almost all of the work. Our 5-Star Delivery Solutions have been meticulously tested in real market situations to work for everyone ― Owner/Franchisor, Franchisee/Manager, Employees and Customers ― with streamlined procedures and flexible capabilities.
DelTechSol provides expert market analysis and management tools:
- Demographics Analysis
- Driver Delivery Timing
- Population Counts
- Store Locator Wall Map
- Driver Booklet Map Grids
- Future Marketing Analysis
- Map Coordinate Analysis
- Custom Reporting
- Consumer Frequency Habits
- Customer Data Mining
1. ONE-NUMBER/ONLINE ORDERING:
Specifically designed for chain businesses DelTechSol creates the ultimate customer delivery service by branding a One-Number Ordering solution and providing Online Ordering services, as well. So delivery customers are just clicks away!
We also give all the support you need to achieve market-exclusive, top-of-head consumer and business awareness of your delivery solution:
- One -Number Branding (i.e. 888-SUB-TO-GO)
- One-Number Implementation
- One-Number Integration
- Online Ordering Integration
- Marketing & Promotion Support
2. CALL CENTER EXCELLENCE:
DelTechSol is passionate about delivering highest quality customer service. We have acquired advanced Call Center telecommunications equipment and developed technology, training and management controls to assure you that every delivery is handled with professional skills and systems:
- Platinum Level Customer Service Training
- Inbound - Outbound Call Services & Tracking
- Call Recording & Live Monitoring
- Skills-based Routing
- Overflow Remote Agent Capability
- Quality Care with Bilingual Flexibility
- Management Layers with Specific Service Roles
- CRM Development Program
- Specialized Help Desk (800 services)
- DelTechSol Delivery Software Support
- Driver Delivery Assistance
- Web-based Information Retrieval System
3. POINT-OF-SALE INTEGRATION:
Experience puts DelTechSol at the forefront of delivery solutions planning and integration. Our technology team immerses itself into your point-of-sale system to integrate our capabilities with your opportunities. The result is a surprisingly simple and seamless:
- Easy-to-use Process
- DelTechSol Fast-Train Online
- DelTechSol Fast-Install Online
- New Order Prompt
- Current POS Printer
- 3-Ticket System: Customer, Store, Delivery
- Delivery Instructions Printed on Delivery Ticket
- Branded Help Line Tracks & Databases Customer Issues
4. POINT-OF-SALE INTEGRATION:
SITE DELIVERY COORDINATION:
DelTechSol leaves nothing to chance. Our passion for top-tier customer service extends throughout and after the physical delivery process. Our systems ensure that your delivery is monitored and managed for a satisfying customer experience, or event-driven resolution:
- Single Order Real-Time Tracking
- Store Delivery Staff Availability
- Custom Event Triggers
- In-store Printer Messaging-capable
- Store Communication at Custom Threshold Times
- Management Notification Through Escalating Process
5. MARKETING & TRAINING SYSTEMS:
DelTechSol offers a truly turn-key solution to maximize your customer delivery opportunities. We provide comprehensive marketing support, employee training and incentives to help drive delivery demand and promote 5-Star execution:
- Roll out planning and execution
- Website Promotional Ordering
- Branded Online Employee Training
- Printed Employee Manual
- Complete Marketing Toolbox
- Advertising, Promotion & PR
- In-Store, Direct Mail & Media
- Home and Business Promotion
